Customer Service

Payment
Payments can be denominated in different currencies. Rightnow we accept 12 currencies (AUD, CAD, CHF, CZK, DKK, EUR, GBP, JPY, NOK, RUB, SEK, USD). Please use our currency selector on the top right of product page and pay as much as you have to, without any additional hidden charges. We accept PayPal. Pay us securely with any major credit card through PayPal. PayPal is one of the most popular payment systems in the World. Paying with PayPal are absolutely FREE and SAFE for buyers.
Shipping & handling policy
We ship worldwide. We will prepare and ship your order within 3 business days of receiving full payment. Please update your shipping address before placing an order. A tracking number accompanies each shipment.
Cost of delivery
Our standard worldwide delivery cost of $7.50 includes insurance. You can order 1, 2 or 10 items, shipping will be always the same $7.50
Packaging
We ship our products in special original Russian postal plastic packets guaranteed to protect the articles along the way.
Estimated delivery time
Estimated time of arrival is 7 to 12 working days from the time the goods leave the territory of the Russian Federation. This estimate applies to deliveries to large cities and metropolitan areas in Europe and North America. If you live in a rural area delivery may take several days longer.
Item production and location
Saint-Petersburg, Russian Federation. 100% made in Russia.
Return policy
If you are not satisfied with your purchase you can return it within 14 days for your choice of an exchange or refund. You should declare your request no later than on the next day after receiving. We will refund your full purchase price via PayPal once we have received the return of undamaged product. Return shipping charges are the buyer’s responsibility. Please inform us before you intend to send an item back in order for us to provide clear return instructions.
Privacy
Your privacy is very important to us. We do not share any of your personal data with third parties. Any personal information that we collect is used by our internal customer service team to assist you in your buying choices and for promotional sales and special offers. We do not accept direct credit card payments, all your financial information as all payments are securely processed by PayPal. Check this link to know more about FurPomPomHats.Com Privacy Policy.